**Buy Back & Refund Policy**

**Effective Date:15/08/2024

**1. Introduction**

At Netgressindia, we strive to provide high-quality products and services. Our Buy Back & Refund Policy outlines the terms and conditions for returning products, obtaining refunds, and participating in buy-back programs. By making a purchase, you agree to comply with the terms of this policy.

**2. Refunds**

2.1 **Eligibility for Refunds**: To be eligible for a refund, products must be returned within14 days of receipt. The product must be in its original, unused condition, including all packaging, tags, and documentation.

2.2 **Non-Refundable Items**: Certain items may be non-refundable, including but not limited to, digital products, opened or used products, and products purchased during promotional events. These exceptions will be clearly stated on the product page or during the purchase process.

2.3 **Refund Process**: To request a refund, please contact our customer service team a support@netgresindia.com with your order number and reason for the return. Once we receive your return request, we will provide instructions on how to return the product. Refunds will be processed within14days business days of receiving the returned product.

2.4 **Refund Method**: Refunds will be issued to the original payment method used for the purchase. If you used a gift card or store credit, the refund will be applied to your gift card or store credit balance.

**3. Buy Back Program**

3.1 **Eligibility for Buy Back**: Our buy-back program allows customers to return eligible products for a buy-back value. To be eligible, products must meet the following criteria:

  - Purchased within 14 days.

  - In original, unused condition.

  - Accompanied by the original purchase receipt or proof of purchase.

3.2 **Buy Back Value**: The buy-back value will be determined based on the condition of the product and market value. We will provide a buy-back quote upon receiving the product. The buy-back value may be less than the original purchase price.

3.3 **Buy Back Process**: To initiate the buy-back process, contact our customer service team a support@netgresindia.com We will provide instructions on how to return the product and issue the buy-back value. The buy-back amount will be credited to your original payment method or issued as store credit.

3.4 **Non-Eligible Products**: Products that are damaged, used, or not accompanied by a proof of purchase may not be eligible for the buy-back program.

**4. Exchanges**

4.1 **Product Exchanges**: We do not offer exchanges. If you wish to exchange a product, you must return the original item according to our refund policy and place a new order for the desired product.

**5. Shipping Costs**

5.1 **Return Shipping**: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective items). We recommend using a trackable shipping service or purchasing shipping insurance for returns.

5.2 **Original Shipping Fees**: Original shipping fees are non-refundable unless the return is due to an error on our part.

**6. Damaged or Defective Products**

6.1 **Reporting Issues**: If you receive a damaged or defective product, please contact our customer service team within 2 days of receipt. Provide details and photographic evidence of the damage or defect.

6.2 **Resolution**: We will arrange for a replacement or refund based on the circumstances and availability of the product. Shipping costs for returning damaged or defective items will be covered by us.

**7. Contact Us**

For any questions or concerns regarding our Buy Back & Refund Policy, please contact our customer service team:

**Netgressindia**  

Email:support@netgresindia.com

Address:No44,45Rajshree Apartment,near Achipatti Panjayath office,

A Sangampalayam.Pollachi-642002

**8. Changes to This Policy**

We reserve the right to modify this Buy Back & Refund Policy at any time. Changes will be effective immediately upon posting on our Website. Your continued use of our Website following any changes constitutes your acceptance of the revised policy.

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