**Grievance Policy**

**Effective Date:15/08/2024

**1. Introduction**

At Netgressindia, we are committed to providing exceptional service and addressing any concerns or grievances promptly and fairly. This Grievance Policy outlines the process for submitting and resolving grievances related to our network marketing, shopping, and earning services.

**2. Scope**

This policy applies to all users of our Website who have concerns or grievances regarding:

- Our products or services.

- Network marketing practices.

- Account management and security.

- Customer service interactions.

- Any other issues related to the use of our Website.

**3. Submitting a Grievance**

3.1 **How to Submit**: To submit a grievance, please follow these steps:

  - **Contact Us**: Email your grievance tosupport@netgressindia.com with the subject line "Grievance Submission."

  - **Provide Details**: Include detailed information about the grievance, including relevant order numbers, account information, and a description of the issue.

  - **Supporting Documents**: Attach any supporting documents or evidence related to the grievance (e.g., screenshots, receipts).

3.2 **Acknowledgment**: Upon receiving your grievance, we will send an acknowledgment email within 14 business days to confirm that we have received your complaint.

**4. Grievance Resolution Process**

4.1 **Initial Review**: Our customer service team will conduct an initial review of your grievance to understand the issue and determine the appropriate course of action.

4.2 **Investigation**: If necessary, we will investigate the grievance further. This may involve reviewing relevant records, consulting with involved parties, or requesting additional information from you.

4.3 **Resolution**: We aim to resolve grievances within [insert number] business days of receiving all necessary information. We will provide you with a resolution or update on the status of your grievance.

4.4 **Escalation**: If you are not satisfied with the resolution provided, you may escalate the grievance to a higher level within our organization. Please emailsupport@netgressindia.com with the subject line "Grievance Escalation" and provide details about why you are dissatisfied.

**5. Confidentiality**

5.1 **Confidential Handling**: We handle all grievances confidentially and will only share information with parties directly involved in the resolution process or as required by law.

5.2 **Privacy**: Your personal information will be protected in accordance with our Privacy Policy. 

**6. Non-Retaliation**

We are committed to ensuring that no user faces retaliation for submitting a grievance in good faith. Any form of retaliation or discrimination against users who raise concerns will not be tolerated.

**7. Feedback and Improvement**

We value feedback from our users and use grievance information to improve our services and policies. We encourage you to share your thoughts on how we can enhance your experience.

**8. Contact Information**

For any questions or additional information about our Grievance Policy, please contact us at:

**Netgressindia**  

Email:support@netgressindia.com

Address: :No44,45Rajshree Apartment,near Achipatti Panjayath office,

A Sangampalayam.Pollachi-642002

Phone: 9790261443

**9. Changes to This Policy**

We reserve the right to modify this Grievance Policy at any time. Changes will be effective immediately upon posting on our Website. Your continued use of our Website following any changes constitutes your acceptance of the revised policy.

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